Fulfillment Policy for Outback Specialties

Order Processing

  1. Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase.
  2. Processing Time: Orders are typically processed within 2-3 business days. Custom orders may require additional processing time depending on the complexity and quantity of the order.
  3. Order Modifications: Any changes to your order must be requested within 24 hours of placing the order. Please contact our customer service team to make modifications.

Production Time

  1. Standard Production: Custom apparel and promotional items usually take 7-10 business days to produce after the order has been processed.
  2. Rush Orders: Rush production options are available for an additional fee. Please contact us for specific timelines and rates.

Shipping

  1. Shipping Methods: We offer various shipping options, including standard, expedited, and express. Shipping costs and delivery times will be calculated at checkout.
  2. Delivery Times: Standard shipping typically takes 5-7 business days. Expedited and express shipping options are faster and can vary based on the destination.
  3. International Shipping: We ship worldwide. Delivery times and shipping costs for international orders will be calculated at checkout.

Order Tracking

  1. Tracking Information: Once your order has been shipped, you will receive an email with tracking information to monitor the delivery status.
  2. Lost or Delayed Orders: If your order is delayed or you suspect it is lost, please contact our customer service team for assistance.

Returns and Exchanges

  1. Custom Products: Due to the nature of custom products, returns or exchanges are not accepted unless the item is defective or the customization does not match the approved design.
  2. Defective Items: If you receive a defective item, please contact us within 5 days of receipt with details and photographs of the defect. We will arrange for a replacement or refund.
  3. Standard Products: For non-custom items, returns and exchanges are accepted within 30 days of purchase. Items must be unused and in their original packaging.

Customer Service

  1. Contact Information: For any inquiries or issues, please contact our customer service team at info@outbackspecialties.com or call 504.347.1444.
  2. Response Time: Our customer service team is available Monday to Friday from 9 AM to 5 PM (CST) and will respond to inquiries within 24 hours.

Thank you for choosing Outback Specialties. We appreciate your business and strive to provide the highest quality custom apparel and promotional items to meet your needs.

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